Collecting Customer Feedback via Digital Kiosk

On the weekend, I popped down to Westminster lodge for a swim, and I was chuffed to see that Everyone Active ( the Health Club management company) had put in digital Kiosks to collect feedback from visitors.

Works because:

1. It was situated right before the exit turnstiles, so if someone was venting they could capture it.
2. Its asks for feedback in a nice and friendly way
3. Its nicely branded up so you are clear that its trustworthy.

Focusing on the feedback journey

One of the elements I liked was that when the system asks for feedback, it gives the user a variety of types ( as its likely each will generate its own follow on actiom/ in -action)

When asking for a comment, you are offered the following options:

• A Compliment
• A Suggestion
• A Complaint
• or an Enquiry/ Query

Great stuff from CRT Viewpoint who were the suppliers

Examples in Pictures