Customer Experience Calamity : Do You Treat Your Customers Like This?

Jay Baer
Jay Baer
Mar 12 · 1 min read

On a scale of 1–10, how annoyed would you be about this?

This story includes a mysterious washcloth ban, and my advice about trying to fool your customers with your messaging.

Customer experience is often about honesty, and your customers can tell when you’re faking it…

Convince & Convert

Convince & Convert: content, social, customer experience

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