Life in docs 2018 survey — Part 2: Insights
This is the second part of the results of the Life in docs 2018 survey — Part 1: Results. As I wrote previously we’ve committed to open sourcing all of our surveying and similar research. If you’re looking to understand technical writing in 2018 you’re in the right place.
In this section I’m going to sum up the survey data (which you can download the source of here) and provide some insights into the major themes it uncovered.
Please add your comments and highlights on any points that you think are interesting or require further discussion. These insights are intended as the beginning of a community conversation.
1. The technical writing team genuinely cares
A major theme in the replies is just how much people care. Not just about their workflow and their roles, but the products and the users. This empathy for the end user might surprise some of the product team.
This presents a great opportunity for technical content teams to convey not only their care for the overall product, but their additional value as a feedback loop across the product. A technical writer is in many ways an overlooked asset for UX and quality engineering.
