Getting The Most Out Of Subject Matter Experts

Jared M. Spool
UX Strategy Playbook with Jared Spool
6 min readOct 12, 2016

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Subject Matter Experts (also known as SMEs) can deliver great insight into how users work and what designs would be best for them. Unfortunately, we often don’t use them to their fullest.

There’s a way to make SMEs highly valuable. However, it’s not the way most teams do it.

Experts with Narrow Expertise

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Jared M. Spool
UX Strategy Playbook with Jared Spool

Maker of Awesomeness at Center Centre - UIE. Helping designers everywhere help their organizations deliver well-designed products and services.