Customer Service is Dying and Corporate America Doesn’t Care

Self-service is the name of the game now, and it will only get worse

Courtesy of gettyimages.com

It seems every company wants you to answer a survey about how they performed when you were their customer. Paradoxically, what little of their staff is left forgot the saying, “The customer is always right.” Perhaps it is because of my age, but I remember a time when customer service truly…