Crow’s Feet
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Crow’s Feet

Customer Service is Dying and Corporate America Doesn’t Care

Self-service is the name of the game now, and it will only get worse

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It seems every company wants you to answer a survey about how they performed when you were their customer. Paradoxically, what little of their staff is left forgot the saying, “The customer is always right.” Perhaps it is because of my age, but I remember a time when customer service truly…



“The longer I live, the more beautiful life becomes.” (Frank Lloyd Wright) Non-fiction pieces, personal essays and occasional poems that explore how we feel about how we age and offer tips for getting the most out of life.

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David Mokotoff

David Mokotoff is a retired MD. Passionate about writing, reading, fishing, and food,