Trying to Understand Those Tech Support People

I can’t decipher those accents!

I’m so frustrated! Photo by Mary McGrath

I know I’m not completely deaf, but when it comes to understanding a foreign tech support person, sometimes it’s a real challenge. Who’s with me on this one?

Yesterday, I was on the phone with Verizon for over two hours, trying to solve the problem I was having with my iPhone. After trying to navigate the prompts for twenty…