Frequently Asked Questions

Published in

Cryptology

3 min readApr 20, 2018

We thought it would be a good idea to group together a number of frequently asked questions to make it convenient for all users.

How can I buy Bitcoin/Ethereum on Cryptology?

You can deposit cash from your bank card without any fees at the moment (limited time offer).

Wire transactions will be available in Q2 2018 with competitive prices.

Otherwise, you can deposit cryptocurrencies without any fees.

What types of cards are supported?

You can deposit using your VISA and MasterCard. However at the moment only withdrawals to VISA cards are supported.

We are working on adding other methods in the future.

Do I need to be verified to make a EUR/USD deposit?

At the moment in order to deposit fiat basic verification is required. You can pass the verification right in the application.

If you want to increase the limits, you can apply for an advanced verification which includes photo ID + selfie. It usually takes up to several hours to be verified.

Why doesn’t my card deposit go through?

In some cases as a part of our AML policy we charge a small random amount (for example $1.42) which you need to enter in the verification field. You can find the full instruction here.

If your deposit doesn’t go through you either entered incorrect value in the verification field or (in rare cases) you bank restricts payments to particular merchants.

What are your withdrawal fees?

For crypto withdrawals: BTC, BCH — 0.0003; ETH — 0.009.

Wire transactions will be available in Q2 2018 with competitive prices.

How much do you charge in trading fees?

Trading fees are: maker fee 0.15% and taker fee 0.25%.

What is your minimum order size?

Our minimum order size is as low as 0.01 of fiat currency or equivalent of $0.01 in cryptocurrency.

What currencies do you support?

We currently support BTC/USD, BTC/EUR, ETH/USD, ETH/EUR, BTC/ETH, BCH/BTC, BCH/USD, BCH/EUR pairs along with new token pairs (all tradeable to ETH). We’re going to add all major altcoins and proceed with listing new ERC20 (and other) tokens pairs starting in Q2 2018.

How can I list a coin/token and how much does it cost?

Listing on Cryptology Exchange is free of charge, we consider such factors as trading volume, community, markets listed, overall rating.

We’re open to cooperation with interesting projects so you can send the description of yours to listing@cryptology.com for our consideration.

When did you launch your application?

We released our app for IOS and Android on 23rd of March 2018.

Can I trade on web platform?

Basic web version will go live in April and an advanced professional version of trading platform to be launched in Q3 2018.

What are your verification levels?

We have implemented 3 verification levels in order to meet the needs of all our customers.

What is required:

Basic — short questionnaire with personal data (3000$ total turnover limit);
Advanced — Photo ID and selfie (10000$ total turnover limit);
Full — all the above plus proof of address.

Do you have special conditions for market makers?

Yes, if you are interested in market making on our exchange, please reach us by marketing@cryptology.com

What countries are covered?

We are operating worldwide excluding the USA and Japan.

What team is behind Cryptology?

We are a team of crypto enthusiasts looking for ways to offer mass access to the crypto market through a marketplace that would cater to all your needs at once. For more information including our 1 year plans please visit our blog here.

How can we reach you?

There are multiple ways of contacting us:

Happy trading ;)