Cache me if you can — Local Privilege Escalation in Zscaler Client Connector

Winston Ho
CSG @ GovTech
Published in
11 min readMay 27, 2024


GovTech’s Cybersecurity Group (CSG) recently collaborated with CSIT to evaluate products in the Zscaler suite for Zero Trust Network Access. During our research, several vulnerabilities were discovered within the Zscaler Client Connector application (prior to version 4.2.1) that were ultimately assigned CVEs by Zscaler:

  • Revert password check incorrect type validation (CVE-2023–41972)
  • Lack of input santisation on Zscaler Client Connector enables arbitrary code execution (CVE-2023–41973)
  • ZSATrayManager Arbitrary File Deletion (CVE-2023–41969)

By chaining together several low-level vulnerabilities and bypasses, we (Eugene Lim and Winston Ho) were able to escalate a standard user’s privileges to execute arbitrary commands as the high-privileged NT AUTHORITY\SYSTEM service account on Windows.

In this article, we will share our methodology used, from vulnerability discovery to developing proof-of-concept exploits.

Overview of Zscaler Client Connector and the Zscaler Ecosystem

Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud environments. The Zscaler Client Connector is a lightweight agent for user endpoints, enabling hybrid work through secure, fast, reliable access to any app over any network. It also encrypts and forwards user traffic to the Zscaler Zero Trust Exchange — the world’s largest inline security cloud, that acts as an intelligent switchboard to securely connect users directly to applications.

The ZScaler Client Connector application consists of two main processes: ZSATray and ZSATrayManager. ZSATrayManager is the service that runs as the NT AUTHORITY\SYSTEM user and handles high-privileged actions needed such as network management, configuration enforcement, and updates. ZSATray, on the other hand, is the user-facing frontend application, built on the .NET Framework.

Like most client-server software on Windows, ZSATray and ZSATrayManager communicate using Microsoft Remote Procedure Call (RPC). For example, when a user requests to dump logs from the user interface, ZSATray makes an RPC call to ZSATrayManager using the native sendZSATrayManagerCommand method from ZSATrayHelper.dll with serialised inputs.

public bool dumpLogs(ZSATrayManagerConfigDumpLog configData) => this.sendZSATrayManagerCommandHelper(ZSCALER_APP_RPC_COMMAND.DUMP_LOGS, (object) configData) == 0;

private int sendZSATrayManagerCommandHelper(
object configData = null)
ZSATrayManagerCommand structure = new ZSATrayManagerCommand();
structure.commandCode = (int) commandCode;
if (configData != null)
structure.configJson = JsonConvert.SerializeObject(configData);
IntPtr num1 = Marshal.AllocCoTaskMem(Marshal.SizeOf((object) structure));
Marshal.StructureToPtr((object) structure, num1, false);
int num2 = NativeMethods.sendZSATrayManagerCommand(num1);
ZSALogger.zsaLog(“sendZSATrayManagerCommandHelper retVal: “ + num2.ToString());
return num2;

Accepting RPC calls from any process without validation is a significant security risk, especially when some of the RPC calls supported by ZSATrayManager involve the execution of high-privileged actions.

Most software, including ZScaler Client Connector, implements checks to ensure the RPC calls made originate from trusted processes. Thus began our quest to bypass these checks.

Bypassing the RPC Connection Check via Cache Grooming and Collision

Since CVE-2020–11635¹, ZScaler Client Connect has added additional validation checks for RPC connections to ZSATrayManager. The checks are executed in the IfCallbackFn function and consists of the following:

  1. Process ID (PID Validation): The PID of the caller must match a process whose image path name belongs to an executable that is signed by Zscaler (Authenticode check).
  2. Caller Process Validation: The caller process must be either:
    a. A high-privileged SYSTEM owned process; or
    b. ZSATray.exe

The ZSATrayManager determines whether the PID belongs to ZSATray by checking a cache in memory. It keys this cache using a Fowler–Noll–Vo hash function (FNV-1a) and stores the process name, allowed status, and last access timestamp.

2023–08–05 14:54:53.960564(+0800)[8528:17868] DBG ZSATrayManager: addRpcCallerInCache: — — — — — — entries — — — — — — — — -
2023–08–05 14:54:53.960564(+0800)[8528:17868] DBG PID | name | is_allowed | last_access_ts
2023–08–05 14:54:53.960564(+0800)[8528:17868] DBG 37352 | C:\Program Files\Zscaler\ZSATray\ZSATray.exe | true | 1691247282094 ms
2023–08–05 14:54:53.960564(+0800)[8528:17868] DBG 39296 | C:\Program Files\Zscaler\ZSATray\ZSATray.exe | true | 1691244684011 ms
2023–08–05 14:54:53.960564(+0800)[8528:17868] DBG 39144 | C:\Program Files\Zscaler\ZSATray\ZSATray.exe | true | 1691246922202 ms

When ZSATrayManager first starts ZSATray, it stores its PID in the cache of the ZSATrayManager. In addition, every time ZSATrayManager successfully validates an RPC connection, it stores the hashed PID of the calling process in this cache. In future requests, if the hashed caller PID exists in the cache, it can skip the Authenticode and caller process checks.

Unfortunately, because ZSATrayManager does not regularly prune this cache, it is possible to brute force a cached PID since PIDs are non-random. An attacker can cache numerous allowed PIDs by repeatedly killing the ZSATray process and triggering ZSATrayManager to launch a new ZSATray process that adds a new PID to the cache after making a successful connection to ZSATrayManager. This creates numerous allowed PIDs that the attacker can brute force. By repeatedly starting and killing an exploit binary, the attacker can cause a cache collision when Windows assigns a reused PID that exists in the cache.

The attacker-controlled binary can thus make arbitrary RPC connections to ZSATrayManager that bypasses the validation checks. Since ZSATray already includes an implementation of the RPC connection client in sendZSATrayManagerCommandHelper, we can reuse that to make the call from a custom .NET binary for exploitation.

Process Injection

An alternative means to bypass this check is by injecting the user-owned ZSATray.exe process to run arbitrary code. The process will pass all the necessary checks but is somewhat more complex due to ZSATray being a .NET assembly with managed code. The injection can also fail if ZScaler Client Connector’s anti-tampering feature is enabled.

Exploiting the Revert Password Check Incorrect Type Validation (CVE-2023–41972)

Having achieved the ability to make arbitrary RPC calls to ZSATrayManager, our next step was to explore which supported RPC functions could be exploited to achieve privilege escalation.

Interestingly, ZScaler has added additional authentication for some of these functions, such as PERFORM_APP_REVERT. As the name suggests, the function reverts ZScaler Client Connector to a previous version by executing an older version’s installer. The function accepts previousInstallerName, pwdType, and password as arguments. The latter two are used when an administrator has set a password² for this action and only allow the function to execute if a correct password has been provided.

Unfortunately, ZSATrayManager does not check if pwdType matches PASSWORD_TYPE.ZCC_REVERT_PWD (7), meaning that the password check function will trust whichever pwdType is passed via the RPC and perform the corresponding password check. For example, if ZIA_DISABLE_PWD is provided for pwdType, ZSATrayManager will check that the password matches the password set for Zscaler Internet Access instead of the password for reverting the application.

v66 = sub_1400949C0(v294, (__int64)v371);// Note: there is no check on pwdType e.g. if ( pwdType == 4 ) like in other cases
if ( (unsigned __int8)PasswordCheck(v67, pwdType, v66, 1) )

Some of the password types including ZCC_REVERT_PWD return true by default if no password has been specified.

case 6u:
LOBYTE(isCorrectPassword) = 0;
if ( passwordConfigured )

(v8::internal::wasm::ErrorThrower *)&LogHandle,
“Skip password check — ZAD is not enabled”); // Password check passes since isCorrectPassword is still 0

As such, even if a password has been set for PERFORM_APP_REVERT, an attacker can bypass this by setting pwdType in the RPC to SHOW_ADVANCED_SETTINGS (6).

Exploiting the Lack of Input Santisation on Zscaler Client Connector (CVE-2023–41973)

At this juncture, however, the hallowed NT AUTHORITY\SYSTEM privilege escalation has not been achieved yet. We continued to dig further into PERFORM_APP_REVERT.

As mentioned earlier, PERFORM_APP_REVERT accepts a previousInstallerName argument. This argument is appended to C:\Program Files\ZScaler\RevertZcc\ and is typically set to {VERSION NUMBER}.exe. ZSATrayManager executes the file at this path as NT AUTHORITY\SYSTEM. However, since this is controllable from the previousInstallerName parameter, an attacker can send a path traversal string such as ..\..\..\{ATTACKER-CONTROLLED PATH} to execute their payload.

Unfortunately for us, there are still additional checks on the executable at the path, such as Microsoft Authenticode signature verification using the WinVerifyTrust function. This performs an OS-level trust verification to ensure that the executable was properly signed by ZScaler. This verification appears to be done properly as it specifically checks the SHA-2 hash of the signer and issuer thumbprints:

if ( CertCompareIntegerBlob(&v19, (PCRYPT_INTEGER_BLOB)(v6 + 24)) )
initString(v28, “92c1588e85af2201ce7915e8538b492f605b80c6”, 0x28ui64);
initString(v26, “83fe2a3586d483fd75c0b0abdb89697a56ad0b41”, 0x28ui64);
if ( (unsigned __int8)validateSignerAndIssuerThumbprints(v26, v28, a2) )
LogInfo(&LogHandle, 1i64, “Signer matches Zscaler SHA2 02/28/2018”);
v4 = 1;

Here is a snapshot of the log output when we tried to get it to launch Microsoft Word.

INF validateSignerAndIssuer Thumbprints returned true
INF Signer matches Zscaler SHA2 March 1, 2021
INF Signer trust released.
INF Process executable is signed by Zscaler.
INF UserSID: “0, 0, 0, 0, 0, 5”, SECURITY_LOCAL_SYSTEM_RID: “0, 0, 0, 0, 0, 5”
INF ZSAService RPC: Accepting RPC from a SYSTEM owned Zscaler process
INF Starting revert
DBG Running zscaler executable: C:\Program Files\Zscaler\RevertZcc\..\..\..\Program Files\Microsoft Office\root\Office16\WINWORD.EXE — revertzcc 1 — mode unattended
ERR Signer does not match Zscaler
INF Signer trust released.
ERR Executable [C:\Program Files\Zscaler\RevertZcc\..\..\..\Program Files\Microsoft Office\root\Office16\WINWORD.EXE] is not Zscaler binary.
INF Done with ZSAService RPC command: PERFORM_APP_REVERT with return value:0

As such, we needed to find another link in the chain.

Achieving Arbitrary Code Execution via DLL Hijacking with ZSAService

DLL hijacking is often not deemed as a vulnerability³ for good reasons, but it can still shine when chained in specific scenarios like this one. Two conditions elevate the humble DLL hijacking to a privilege escalation gadget:

  1. The process that is hijacked is executed by a higher-privileged process than the attacker, so a security boundary can be crossed.
  2. The DLL hijack path is in a low-privileged attacker-writable location, so no additional privileges are required to execute the attack.

One of the ZScaler Client Connector binaries, ZSAService, is vulnerable to DLL hijacking because its search path starts with the current directory. One of the DLLs that could be hijacked is userenv.dll. This is a straightforward DLL hijacking that can be exploited with one of the many DLL hijacking payload templates out there.

#include “pch.h”
#include <iostream>

DWORD ul_reason_for_call,
LPVOID lpReserved
switch (ul_reason_for_call)
system(“whoami > C:\\hacked.txt”);
//WinExec(“cmd.exe”, SW_SHOW);
//WinExec(“powershell.exe”, SW_SHOW);
return TRUE;

extern “C” __declspec(dllexport) void DestroyEnvironmentBlock()

extern “C” __declspec(dllexport) void LoadUserProfileW()

extern “C” __declspec(dllexport) void UnloadUserProfile()

extern “C” __declspec(dllexport) void LoadUserProfileA()

extern “C” __declspec(dllexport) void CreateEnvironmentBlock()

By compiling this as a DLL and placing the DLL (renamed to userenv.dll) in the same directory as ZSAService.exe, launching ZSAService.exe will cause the arbitrary commands in the malicious userenv.dll to be executed.

Thus, the final link in our chain was complete:

  1. Attacker brute forces cached PIDs to make RPC calls to ZSATrayManager.
  2. Attacker bypasses password protection for the PERFORM_APP_REVERT function.
  3. Attacker sends path traversal payload in previousInstallerName argument.
  4. ZSATrayManager executes DLL-hijacked ZSAService.exe that passes the Authenticode check.
  5. Hijack DLL causes the attacker’s commands to be executed as NT AUTHORITY\SYSTEM.
  6. Pwned!

Exploiting the ZSATrayManager Arbitrary File Deletion (CVE-2023–41969)

We also examined another RPC function REPORT_ISSUE_REQUEST, which as its name suggests, facilitates issue reporting. The function accepts the following parameters: requestJson which contains information pertaining to the issue, zipFilePath, the location of the ZIP archive to upload, and mobileSupportUrl the URL endpoint to connect to.

Diving deeper into the function logic, we also noticed that the file path specified with the zipFilePath parameter will be encrypted with a .enc2 suffix. When the function exits, the encrypted .enc2 archive that was created by ZSATrayManager was subsequently deleted. Both the creation and deletion of this file are done by the ZSATrayManager service, which runs as NT AUTHORITY\SYSTEM.

This behaviour appears to be susceptible to privileged file operation abuse, so we turned to the venerable symboliclink-testing-tools⁴ suite developed by James Foreshaw from the Project Zero team and proceeded with symbolic link testing. Interestingly, the delete function seems to be capable of deleting both files and directories, as shown in the following IDA screenshot:

We now have enough information to develop an exploit PoC. To demonstrate this, we will first create a copy of cmd.exe to be used as a target for deletion. The REPORT_ISSUE_REQUEST function will be invoked with the following arguments: zipLocation = “C:\Tools\arb_delete\POC\deleteme.bin”, requestJson = {}, mobileSupportURL = “http://localhost:8080".

The full exploit chain to complete the arbitrary file deletion PoC is as follows:

  1. Attacker creates an empty file at the location C:\Tools\arb_delete\POC\deleteme.bin.
  2. Attacker brute forces cached PIDs to make RPC calls to ZSATrayManager.

Looking at the logs, we observe that the PID of our payload executable exists in the cache (PID 10084).

3. Attacker creates a web server that listens at

4. Attacker sends the malicious issue report request to the REPORT_ISSUE_REQUEST function.

5. ZSATrayManager creates an encrypted ZIP archive of C:\Tools\arb_delete\POC\deleteme.bin at C:\Tools\arb_delete\POC\deleteme.enc2.

6. ZSATrayManager attempts to connect to Attacker receives the incoming connection, holds on to the connection and leaves it hanging.

7. While the attacker is hanging onto the connection, the attacker proceeds to delete the C:\Tools\arb_delete\POC directory.

8. Attacker creates a directory junction at C:\Tools\arb_delete\POC which points to \RPC Control.

9. Attacker then creates a symlink object at the junction \RPC Control\deleteme.enc2 to point to the target file that we want to delete (the C:\Windows\System32\cmd.secret.exe that was created).

10. Attacker now closes the hanging connection and let ZSATrayManager proceed to delete the target file via the symlink.

We can verify that the deletion worked without a hitch by looking through the logs of the ZSATrayManager service.

Using this privileged file deletion primitive, we can potentially chain it up with other vulnerabilities on the Windows machine, such as deleting the C:\Config.Msi directory to perform a local privilege escalation as mentioned by Zero Day Initiative⁵ and Mandiant⁶.


This was an extremely fun vulnerability chain that took the greater part of a Friday night, highlighting how multiple small vulnerabilities can add up with enough persistence. One of the biggest challenges in client-server process architectures is authentication and authorisation, making it a ripe hunting ground for vulnerability researchers. Our findings prove that even with proper validation of the calling process, the RPC inputs should be properly sanitised and validated as well.

Disclosure timeline

  • 15 August 2023 — Reported the Password Check bypass and Path Traversal vulnerabilities to the Zscaler team.
  • 31 August 2023 — Zscaler team acknowledged the findings.
  • 28 August 2023 — Reported the Arbitrary File Deletion vulnerability to the Zscaler team.
  • 01 September 2023 — Zscaler Client Connector / was released that fixes CVE-2023–41972 and CVE-2023–41973.
  • 06 December 2023 — Zscaler Client Connector 4.2.1 / was released that fixes CVE-2023–41969.
  • 11 January 2024 — Zscaler team informed the team that CVEs have been reserved.
  • 26 March 2024 — Zscaler team publicly disclosed the CVEs (