Creating a Trauma-informed Culture


For the last three years, our trauma-informed workgroups and steering committee have rewritten every policy to be trauma-informed.

Job descriptions require that each employee creates, maintains and shares, as appropriate, a dynamic self-care plan. Based on employee input, 28 specific behaviors were identified to support our core values and every day, every team checks in or checks out by reflecting on the behavior of the day. It is through this constant sharing and storytelling that we expect to see the behaviors begin to align more closely to the values.


John Jeanetta

John H. Jeanetta was appointed president and CEO of Heartland Family Service in 2009. Under his leadership, the 144-year-old agency has grown tremendously, with operating revenue up by 112 percent, program growth of 77 percent and several large capital projects recently completed. The most significant of these projects has been the $32 million North Omaha Intergenerational Campus, a collaborative effort of Heartland Family Service and Holy Name Housing Corporation. This strategic growth has allowed the agency to increase the impact of its 50 multi-faceted human service programs, serving 50,000 people annually from 20 locations in east central Nebraska and southwest Iowa, and deliver on its mission of strengthening families and our community.

Culturati: Magazine

Culture powers performance

Culturati Team

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Culturati is a community of CEOs, entrepreneurs, investors and other c-suite leaders who practice & study culture building and share our play books.

Culturati: Magazine

Culture powers performance