The Components & Pitfalls of a Great Customer Service Resume [Infographic]

Michaela Gálfiová
Customer Happiness Blog
2 min readApr 29, 2019

Recently we published an article about creating a resume to help our readers get a dream job in support (it also applies to any other department you want to work in). But sometimes words are not enough to give you an adequate vision of a perfect CV. That’s why I want to take you through 2 infographics (inspired by Harry Potter) and hopefully, show you the right way to create a great resume.

Things you should NEVER do on your resume

You can be a master in your field, but if your resume is not tip-top, a hiring manager will easily skip your application.

There are a number of mistakes to avoid when writing your CV as unexplained gaps, different fonts in each section or spelling mistakes.CV mistakes like this can get dropped into job seekers’ trays every single day.

Prevention is critical, especially if you’ve never written a resume before. Try to avoid these mistakes to create yourself a resume, that will open the door to your future customer service career:

Things you should TOTALLY do on your resume

Now that you know what to avoid, what should you include in a resume?

I hope these tips and tricks will help you get a dream job in support (or any other department)! If you want to read the article mentioned above, check it HERE.

**(All the information written in the infographics are made-up by the author & J.K Rowling and it’s only a fiction.)

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