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5 Surprisingly Simple Practices for Stellar Customer Success

These are the 5 concrete things anyone can do right now to start crushing it as a customer success superhero.

Greg Daines
Aug 23, 2016 · 14 min read

The 5 Practices of Customer Success

First Principle: Success [not happiness]

Practice 1: Plan for Success


Second Principle: Behavior [not technology]

Practice 2: Add Expertise


Third Principle: Bonding [not relationships]

Practice 3: Measure and Materialize (M+M)


Fourth Principle: Learning [not teaching]

Practice 4: Ask Questions


Fifth Principle: Velocity [not value]

Practice 5: What’s After This?



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