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Jyoti IyerinSalesforce DesignerGood bot design means never having to say, “I’m sorry, I didn’t get that”I’m sure you’re familiar with that moment when you’re talking to a bot and you say something — even just “hello” — only to get the reply…Jan 31, 20234
Alessia SacchiinGoogle Cloud - CommunityGenerative AI is new and exciting but conversation design principles are foreverGenerative AI filled us with wonder in 2023 but all magic comes with a price. At first glance, it seems like Large Language Models (LLMs)…Dec 28, 2023Dec 28, 2023
elaineinthebayinUX PlanetGrowing as a conversation designerIs conversation design enough? One person’s journey to find outAug 132Aug 132
Nandini StockerTo ask or not to ask, that is the question.Considerations for deciding on a command or conversational interaction model for a voice tech solutionOct 3, 20221Oct 3, 20221
Ashwini GaneshaninUX CollectiveCan I use LLMs to translate or localize conversational AI experiences?How failing to engage a translator will negatively affect your users’ experience, adversely impacting your ROI and CSAT.Aug 133
Jyoti IyerinSalesforce DesignerGood bot design means never having to say, “I’m sorry, I didn’t get that”I’m sure you’re familiar with that moment when you’re talking to a bot and you say something — even just “hello” — only to get the reply…Jan 31, 20234
Alessia SacchiinGoogle Cloud - CommunityGenerative AI is new and exciting but conversation design principles are foreverGenerative AI filled us with wonder in 2023 but all magic comes with a price. At first glance, it seems like Large Language Models (LLMs)…Dec 28, 2023
elaineinthebayinUX PlanetGrowing as a conversation designerIs conversation design enough? One person’s journey to find outAug 132
Nandini StockerTo ask or not to ask, that is the question.Considerations for deciding on a command or conversational interaction model for a voice tech solutionOct 3, 20221
Guy TONYEinVoice Tech GlobalMachine Learning Confidence Scores — All You Need to Know as a Conversation DesignerLearn how confidence scores impact a conversational experience and practical techniques for Conversation Designers to mitigate that impactAug 25, 20211
Judith KoxHow ChatGPT’s Success is Diminishing the Chatbot ExperienceUsing an AI assistant to accomplish tasks seems normal, but almost two years ago, ChatGPT was a true sensation. Suddenly, Conversational AI…Jul 17
Fatema PatrawalaConversation Design for WhatsAppA few days back I was reminiscing about the time we had a landline connection at home and I would run to pick up the receiver when it rang…Mar 14
