How To Be (or Become) Human-Centered in a Crisis

Diana Sonis
CX by Design
Published in
1 min readApr 28, 2020

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Originally, this was meant to be a different post. We wanted to celebrate companies that matter to our daily lives; those meaningful, human-centered businesses that make an impact in their local communities and the world at large.

Then, the world went to sh*t. COVID-19 happened.

As we watched our clients and other businesses across industries struggle to comprehend what COVID-19 means for their business operations, supply chains, and most importantly their people (customers and employees), we noticed a visible line in the sand between businesses who are human-centered in a crisis and those who’ve been reluctant to implement these in the past.

Winners are emerging, even as they’re hurting.

Human-centered, meaningful businesses are faster to take care of their employees and customers in every possible way.

Read the full article here

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Diana Sonis
CX by Design

Translating customer needs into viable products & services, while drinking coffee. Co-Founder: www.cxby.design. Also at www.dianasonis.com.