Key Customer Experience Statistics for 2020
Published in
1 min readFeb 25, 2020
(originally published on the CX by Design Ideas blog.)
As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these discussions more productive for everyone, we also make sure to bring key customer experience statistics as concrete, supporting data.
Now, going into the new year, we’ve compiled key customer experience statistics for 2020. Perhaps, they will help you:
- Decide to finally give HCD a try.
- Persuade, cajole, or corral management into thinking about customer and employee experience.
- Present supporting stats to relevant stakeholders.
Without further ado…..
Ok, maybe there is a little more ado. Don’t forget to drop us a line and let us know if this is useful.
Here goes.
