Conversational UX for chatbots

Guillaume Voisine
Mar 28 · 5 min read

An overview of essential discourse patterns, part 2

Counter-proposals

To feel organic, a good counter-proposal should require exactly one interaction from the user, immediately after the bot’s proposal.

Contextual constraints for entities

Constraints check on entities is a basic conversational pattern that can be very useful to control the flow of a dialogue.

Digressions

The ability for a bot to handle multiple concurrent dialogue contexts is fundamental to create a believable conversational virtual agent.

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.

Guillaume Voisine

Written by

Software developer at @nuecho

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.