Conversational UX for chatbots

An overview of essential discourse patterns, part 1

Guillaume Voisine
Feb 4 · 5 min read

Contextual and progressive error handling

Generic error messages like “I’m sorry, I don’t understand.” should never, ever be used, because they don’t provide meaningful information to the user and don’t contribute to the progression of the dialogue.

Contextual help

While global level help can be considered as a response to the question “What can you do, bot?”, contextual help answers something else entirely: “I’m stuck, what should I do here?”.

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.

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Guillaume Voisine

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Software developer at @nuecho

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.