Corrections in Conversational IVR (Part 1)

Because we must expect the unexpected

Linda Thibault
May 6 · 7 min read

The use case

The basic correction: no to confirmation

Upon final confirmation of a transaction

Only saying what needs to be corrected

The correction impacts other values

Providing a new value

Correcting more than one item

Disambiguating an imprecise change request

In summary

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.

Linda Thibault

Written by

VUI design specialist, passionate about CX, speech technologies and conversational user interfaces

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.