For or against conversational bots for customer service?

Dominique Boucher
Nov 28, 2017 · 5 min read

Is NLP technology ready?

Lack of integration

For or against, then?

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.

Dominique Boucher

Written by

AI Engineering Lead @ National Bank of Canada. My interests revolve around DevOps, cloud infrastructures and AI industrialization.

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.