How Far Can You Go?

Managing Expectations in Conversational IVR Demos

Linda Thibault
May 27 · 5 min read

The canned demo

The scripted demo

The environmentally controlled demo

The free roaming demo

So, which one is right?


CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.

Linda Thibault

Written by

VUI design specialist, passionate about CX, speech technologies and conversational user interfaces

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.