SpeechTEK 2019 Review: Conversational AI is now all about the telephone channel

Yves Normandin
May 3 · 4 min read

Telephone calls are not going away

Accuracy is key…

Beyond IVAs


CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.

Yves Normandin

Written by

CXinnovations

A blog about delivering the best customer experience in omnichannel contact center projects and solutions, speech and conversational technologies, A.I., chatbots, etc.