iPhone 6 Plus, the 30% error, and Human Insensitivity

I bought into iPhone ecosystem many years ago. It started as any attempt to get my wife the best smartphone money could by, which was the 3GS at the time.

I was using Android.

While I loved the flexibility of Android, keeping track of two distinct mobile operating systems got tiresome for me. My brain could no longer live in the Android world while keeping up on iOS news.

It’s hard to keep up with iOS if you are not using it every day. iOS is just different. There is usually one way of doing things, although there are more options now than there were a few years ago. It’s like switching to a different language. Whenever my wife would ask me to troubleshoot a problem on her iPhone, I’d have to switch mindsets. After a few years of this, I was ready for a change. I was ready to soak in the iOS Palmolive.

Android, while improved with each iteration, remained too buggy and complicated. While my wife could work an Android device, she didn’t like it.

So I made the switch. To iPhone.

And now, two years later or so, I’m wondering what was the point.

After all, iPhone is supposed to be more stable. More reliable.

Instead, it’s become a nightmare.

My iPhone 6 Plus suffers from the dreaded 30% bug. That’s where your phone shows the battery has plenty of charge left, and next thing you know, it dies. That’s how it’s described online and on podcasts.

Except it’s worse than that.

My iPhone will also crash and reboot with a 99% charge. 78% charge. Or any charge from 3% to 100%.

I could be in the middle of writing a text, and it crashes. I could be writing an Evernote, and it crashes. I could be checking email, it crashes.

YouTube? Crashes.

Myfitnesspal? Crashes.

Pokemon Go? Crashes.

Facebook? Crashes.

It’s happened in every app I use, and it doesn’t matter how charged the device is.

It’s a random yet recurring nightmare.

I have discovered a workaround solution.

The phone has to be plugged in and charging at all times, or else a reboot will occur.

And then another reboot. And another. An endless cycle of random reboots, until you plug in the phone for a charge.

You could have plenty of charge on the battery, and it will still reboot. But when I plug it in, the rebooting stops.

My iPhone 6 Plus has become like a toddler who cries and cries until he gets his juice box. Once the iPhone is plugged into its battery juice box, it stops crying and calms down.

At least I have a workaround. This works. Most of the time.

When I googled this problem recently, I found articles stating that Apple had yet to acknowledge the problem with the 6 Plus. They were taking in the 6S model, but not the prior generation.

Here I have an iPhone that I’m still paying for, and Apple will not acknowledge there is a problem.

Apple will not solve a problem if they won’t acknowledge it.

Apple’s behavior is a symptom of human insensitivity that is rampant in our era.

I’ll give you an example. A few years ago, when we put out the call for a volunteer to lead fundraising efforts for our son, who struggles with a primary immunodeficiency, we got the following:

  • people who promised to help and did nothing
  • - people who held a one-time fundraiser
  • - people who donated money
  • - not one person who was willing to be a volunteer coordinator

That’s life at the beginning of the 21st century.

For a society that is supposedly charitable, I can count on one hand the number of people who made a difference in helping us with our medical bills.

It’s like the man searching for an honest person in the night, and finding no one.

We are at that stage described in the book of Ecclesiastes right now when it comes to charity. There is a lot of feel good charity portrayed on TV, but little honest charity in the hearts of modern man.

And so it is that my iPhone 6 Plus must be charging or else it will reboot incessantly, rendering it useless. The company that made this device won’t address the problem, as of the beginning of 2017.

Apple, for all its wealth and sales, does not care about customers like me.

I now use the iPhone because I have to use it. Not because I want to.

Congratulations, Apple. You’ve officially become Microsoft.