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Agentic AI
Using LLamaIndex Workflow to Implement an Agent Handoff Feature Like OpenAI Swarm
Example: a customer service chatbot project
Happy Lunar New Year, my friends!
In the last article, I introduced the Workflow framework of LlamaIndex.
Today, I will show you how to use LlamaIndex Workflow to implement a multi-agent orchestration feature similar to OpenAI Swarm, using a customer service chatbot project as an example.
Introduction
Remember the Swarm framework released by OpenAI not long ago? Its biggest feature is agents and handoffs.
The agents are straightforward: they use a set of specific commands and tools to get tasks done. It’s like putting a LLM function call into a neat package.
And handoffs are different. They allow an agent to pass the work to another agent seamlessly based on the context of the current conversation, making agents work together without any hiccups.
