Telecom Equipment Company Undertakes a Complete Digital Transformation
Implementing with 52 Modules of the Oracle ERP Cloud Platform
Necessity:
We humans are social beings and our client helps people across the globe connect with cutting-edge telecom equipment that facilitates voice, chat, data, and internet connections. With more than 2000 people striving every day towards the same goal of customer satisfaction, our client faced the problem that they were solving for the world, the problem of connecting with each other!
Being one of the top telecom service providers in the world with an ever-expanding empire of $150 million, our client faced the problems of decentralized legacy systems that were operated by various departments across 68 countries! While they managed to sail the boat for 21 years with legacy systems like BaaN and excel sheets for reporting, the rising bandwidth of the business resulted in rising tides that resulted in slow progress and disconnected operations.
Revolution- fortune favors those who choose to be brave!
For an organization that had a non-negotiable customer satisfaction clause, they understood that growth required unprecedented steps especially in today’s competitive world. A result of that; our client became the first organization in the United States to undertake complete digital transformation by implementing “fifty-two” modules of Oracle ERP Cloud Platform!
With Datavail as their managed services partner, our client embarked on the journey of converting their legacy systems of silos into a centralized ERP cloud system. Right from supply chain to human resources to accounting and customer service departments, each department of the organization was digitized and connected centrally on an Oracle cloud infrastructure.
Products Implemented:
· Oracle Enterprise Resource Planning (ERP) Cloud
· Oracle Enterprise Performance Management (EPM) Cloud
· Oracle Human Capital Management (HCM) Cloud
· Oracle Supply Chain Management (SCM) Cloud
· Oracle Sales and Service Cloud
· Oracle Customer Experience (CX)
The innovation- complete cloud automation and centralization of data for the first time in the USA
From a disparate collection of legacy systems, third-party applications and teams that operated in silos, our client transformed into a centralized digital ecosystem that connected their people, data and their collective goals! With these scalable and personalized cloud solutions, the client could not only connect their departments and data, but were successful in introducing informed decision making, enterprise mobility and delighted customer experience to their stakeholders.
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As a result of our joint efforts, the various functions of the organization had a massive boost in their efficiency and productivity. With a successful implementation of 52 Oracle ERP Cloud modules, various departments of the organization had the following advantages:
Financial clarity- centralized financial information on fingertips:
With the implementation of Oracle Cloud ERP, we enabled our client to create a centralized transaction center where every revenue and expenditure transaction was recorded. As a result, the organization had a single chart of accounts across all the segments of the business and hours of the non-productive data entry hours saved with streamlined period-end reporting.
Agile and reformed procurement processes- 60% of unproductive time in approval eliminated!
What previously resulted in an elongated and tedious approval cycle for procurement, with the Oracle SCM applications our client managed to reduce the purchase requisition approval cycle time by more than 60%. Not only that, with capabilities such as source-to-pay with an intuitive user experience, built-in analytics, and collaboration that simplifies supplier management, the client obtained operational excellence with the selection of the best suppliers, enforcement of compliant spending and improved overall profitability.
Account closing time reduced from weeks to days:
With the existence of a round-the-clock centralized system across the organization, accountants had no worries about the uninformed patches or IT updates. Also, real-time access to central financial data made the process faster and reduced the account closing timeline from weeks to mere days.
Increased productivity and real-time access to resources resulted in increased customer satisfaction:
To ensure that each inquiry from the customer is addressed, recorded and resolved, Datavail revamped the CRM application and enabled it to offer round-the-clock access of data to the field technicians. Along with that, the decision makers could get insights into the performance of the field operators and that resulted in data-driven and informed decisions making which resulting in increased productivity and guaranteed customer satisfaction.
Connecting Humans with digitized Human Resource Management:
With integrated HR systems across all 68 countries where the client exists, HR managers could manage the entire employee cycle right from recruitment to retirement from any approved device. Also, the use of Oracle Cloud HCM enabled employees to access all the human resource tools remotely. From access to employee profiles and performance to the digitalization of functions such as succession plans, promotions and performance, Datavail truly consolidated and connected the human capital across the organization.
Datavail being the cloud consultant, enabler and implementer for the client, took all of our expertise and experience to make the client experience seamless and hassle-free. Not only did we manage a timely delivery, but we were also able to match the monetary and performance expectations of our client.
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