How Healthcare Industry is Gearing up to Adopt AI-based Chatbot?

As we know Artificial Intelligence (AI) is aimed at mimicking the cognitive functions of humans. Around 35% of healthcare organizations are expected to leverage the potential offered by AI and make it mainstream in two years. As far as healthcare is concerned, the concept of AI backed by machine learning is bringing a paradigm shift. In lieu of factors such as increasing availability of healthcare data, optimization of analytical techniques and more, AI-based chatbots can today be applied to an array of healthcare data. Chatbots can be exposed to structured as well as the unstructured data.

Complex Stakeholders Yet Confident Executives

On the global level, the healthcare segment is under tremendous pressure to meet the demands of the patients. Most organizations like healthcare are gearing up to adopt AI-based chatbots & are constantly anticipating sizeable benefits from AI. However, it would be evident to mention that the gap resting between ambition and execution of AI is large in an array of healthcare giants. Today, over 85% of the executives in healthcare have reported their confidence in the AI-powered chatbots. Adoption of AI in healthcare is complex for stakeholders, doctors & associated medical professionals are required to be trained about it.

Conversational AI is the future!

Apart from making possible amenities like superior patient care, the opportunity for research reduced costs etc. AI-based chatbots have secured their place on a considerable proportion of websites around the world under the healthcare domain. Also, areas such as clinical decision support, precision medicine, population health and diagnosis are expected to be exposed to substantial impact.

Chatbots have put itself above any smart fitness device as it encourages an individual to talk about their health. The industry is making efforts as follows:

• Companies today are looking forward to exploring conversational elements with the customer.
• Enterprises are leveraging the fact that chatbots eliminate the gap between patient and medical professional, thus easing the mundane task.
• Healthcare enterprises these days understand that a user is more likely to go through a customized message rather than advertising.
• Having a chatbot or messenger by side can boost user-engagement by three folds.
• As we speak, websites and applications falling under the healthcare are utilizing chatbots so that they can get users talking about their health while keeping a reality check on their lifestyle.

The Smart Revolution

Embracing capabilities enabled by artificial intelligence will make it possible to augment wellness by equipping medical professionals, healthcare systems & patients with the right set of tools. What comes as a noting fact is that as per the World Health Organization (WHO), there are only 3 psychiatrists per million individuals in India. The patient number is alarming and needs to be catered. It is certain that the market has a huge potential for chatbots to step in and fill the void as counsellor tools. Healthcare companies are constantly making efforts to develop user-friendly and simplified applications that can help in achieving these goals.

In a nutshell, chatbots powered by artificial intelligence results in an amazing user-experience and also result in better conversion rates. Lead generation for any healthcare organization is crucial, only a tailor-made or customized treatment can be provided to a modern patient.