Asimah is our Head of Customer Success at Datch. Her role is to work with our customers to ensure that they get as much value as possible from their experience with Datch. She is passionate about the customer experience and is both a focused customer advocate and product expert.
Tell us a bit about yourself.
I am a Customer Success professional with several years of experience in varying sectors from non-profit to mining and aggregates. What I’ve learned across the board is that I’m a people person at heart. No matter where I am professionally, I’m always striving to use my skill set to help those around me whether it be colleagues or customers. I love being able to bring value to everyone I interact with and Customer Success has really enabled me to lean into what I love doing everyday.
What brought you to Datch?
I became interested in tech because of its ability to make the lives of everyday people easier — Datch is in such an innovative space and I can see the technology has so much potential to impact the way people work in industry. It was an easy decision to make and I’m excited to see the type of impact Datch will have on the workplace as we know it.
What’s your favourite thing to do outside of work?
I love spending time with friends and family, especially outdoors. Any given weekend you can usually find me hiking, camping, backpacking & traveling to some place new.
What is your most memorable accomplishment?
While working in Ed-tech I was apart of creating an impact program where for every license of our platform we were selling, we were donating a language learning license to someone in need — typically refugees, immigrants and survivors of abuse. Engaging with learners who suffered so much and hearing how eager they were to improve their circumstances was incredibly rewarding and humbling, knowing that the work we were doing was truly impacting the quality of someone’s life.
And your favorite book?
I love reading and one of my favorite things is being a part of a book club with some amazing friends. It’s hard to pick one favorite book, but a book that always stands out in my mind is: The Alchemist by Paulo Coelho — I read it in my teens, in college and later in life and I always find something new to shape the way I navigate through life.