You did that with Salesforce?

Existing Salesforce clients are often surprised when I explain the types of projects I’ve been involved with in my Salesforce career.

I’ve worked with projects that

• Manage the leasing for commercial properties (shopping centres, office towers, etc) I did this a few times
• Tell FX dealers who they should call first (using 11 data sources and analytics)
• A commercial portal for an electronics manufacturer
• Monitor and manage the activity, faults and servicing of 11,000 multimedia devices across Australia and NZ in real time. (If one of these devices breaks down, Salesforce gets an automatic notification and the closest service van will be out in no time… all on Salesforce)
• Allows surgeons to manage their patients journey end to end before and at the hospital
• Enables financial advisers to manage their business and deliver the right advice to clients
• Supports major retailers in Australia in returning faulty goods to the manufacturer, and knowing how to solve these without returning them, and how valuable this is and which products to avoid in the future
• Predict when someone is likely to cancel their product for a multimedia service and prompt action instead of reaction
• Manage the relationships with their top strategic partners
• Manage the efficiency of training at a call centre for vocational training (who needs more support)
• Manage the process for agencies giving formal advice
• And many more…

Salesforce isn’t a simple product, it’s a powerful platform and an enabler of innovation and change. It’s the steel, bricks, mortar, plastic that creates experience that enables change and progress.

But just like bricks and mortar, you need to know what you’re building, and build it right, and challenge yourself to think of all the possibilities.