An illustration of a diverse group of people standing together looking at a smartphone.O
Including different users opens up new perspectives

How the fear of edge cases kills ideas

The history of normality

An image of Adolphe Quetelet.
Adolphe Quetelet

Designing for real people

An infographic that shows the described direction of reasoning in both deductive and inductive thought processes.
An infographic that shows the described direction of reasoning in both deductive and inductive thought processes.

Identifying inclusive design methods

Scaling inclusive design

Curb cuts

E-mails

Smartphones

Conclusion

An infographic that shows how insights generated from studying edge cases can be used to influence a bigger group of users.
An infographic that shows how insights generated from studying edge cases can benefit a larger group of users.

3 tips to design inclusively

  1. Lose your fear of edge cases. Looking at extreme users can help you discover needs that are subconsciously affecting all users. Ultimately, it will lead you to create inclusive solutions that benefit all users.
  2. Be conscious of the methods that you apply. Second guess established methods, too. Do they lead to true insight or inhibit you from finding the root of the problem by promoting stereotypes? Likewise, keep an eye out for design methods that help you include diverse needs in your design process.
  3. Recruit a wider variety of people in your research. To get started, try and include someone in your next research who you clearly think isn’t part of the group of core users you try to reach. It should be someone who doesn’t look like, think or act like them. Be mindful of your thought patterns and consciously investigate an ‘edge case’. Be curious about the things that you may find. It might just be a new perspective.
Miriam Zils

About the author

Ressources

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A studio for service and digital product design — we partner with organizations on their way to a user-centered tech company. www.dayone.de