DC’s Chocolate Moose Builds Relationships with Customers through Humor and Service
DC Storefront Podcast Episode 3
The Chocolate Moose is hard to define. Step inside its doors in downtown DC and you might find books, jewelry, humorous socks, cards… and of course, chocolate. In short, all things that will put a smile on your face. But you might not realize this store has been around for over 40 years.
We spoke with the owner, Michele Cosby, about how she keeps her customer base smiling — and coming back year after year. We also cover the challenges in taking over a business from longtime owners, managing a store with thousands of products, bringing an artistic flair to your business, finding the people and delegating responsibilities, and why fire drills are actually a boon for her business.
You can listen to this episode here:
And take a little photo tour of the Chocolate Moose:
Here’s where you can connect with the Chocolate Moose:
- Address: 1743 L St NW, Washington, DC 20036 (map)
- Website: http://www.chocolatemoosedc.com/
- Or, follow the Chocolate Moose on Instagram, Facebook, and Twitter
Links to learn more about what we spoke about in this episode:
- One correction: The Instagram account who knew the store right away was @GeorgetownMainSt (not the BID)
- Van Ness Was Home to DC’s First Indoor Mall
- Leonidas Chocolate
- Scout
Finally, we’d like to thank Andrea who suggested interviewing the Chocolate Moose on our Instagram page! She’s an absolute expert on things to do in DC. Speaking of which… We want to hear your thoughts! Have you been to Chocolate Moose? Would you like to visit now? How can businesses better compete with big box stores and online shopping? What can stores do to stand out and distinguish themselves? What lessons did you learn from listening to this episode?
Let us know on Instagram @DCStorefront or Twitter @DCStorefront
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