Introducing New Levels of Service

Our team at DDIY is committed to the well-being of our community. With the spread of COVID-19 reaching Myanmar, we want to share details of our new service levels that will help continue to reliably provide groceries and household essentials and coordinate services.

We have broadly categorised our services into 3 levels:

· Full Service: Home sessions will continue as usual

· Half-Remote Service: For members who choose to self-quarantine and only require a certain level of services. If you would like to know about this, please approach us to find out more.

· Fully Remote Service: For members who want to minimise contact. Services will be contact-free while we work with some of our local service partners to support member requests.

Additionally, all staff and members are required to fill in a health and travel declaration form which will provide us with information in relation to their travel and contact history.

We understand that our resident members continue to rely on us to deliver services and products into homes. If you would like to continue with your home routine with us but in a manner that minimises contact, we encourage you to reach out to us to discuss other levels of services. For affected members, our management would individually reach out to discuss alternate solutions for their needs until they recover. These affected resident member may also then choose to engage us on our remote services listed above.

Besides implementing precautionary measures, we aim to ensure that every DDIY staff will continue to work responsibly. When providing in-home sessions, all employees are required to:

• Wash their hands before the session
• Wash their hands after the session
• Wear gloves when performing certain in-home tasks

We deeply appreciate your assistance in working alongside us in such difficult circumstances. We hope the new categories of services provide you with greater safety and convenience.