The most broken industry in history — part 1: problems
There is an industry which is truly ancient, it concerns everyone (from time to time) and it almost hasn’t changed since 20th century. It was estimated that in U.S.this industry amounted to more than 300 billion U.S. dollars in 2015. [1]
Do you know the industry? Make a smart guess before continue reading…
It’s home improvement, repair and renovation industry.
Surprised? I don’t think so. Try to recall when was the last time you fully enjoyed your experience while dealing with a plumber, electrician, handyman or a contractor? I bet you can’t remember.
It is no accident:
And also you can read more complex reviews and cases…:
- That’s our favourite: https://www.reddit.com/r/Calgary/comments/2japhp/recommend_a_plumber_dont_call_canyon_plumbing/
- https://www.reddit.com/r/LetsNotMeet/comments/40no0x/the_plumber/
- https://www.reddit.com/r/HomeImprovement/comments/3a9uil/i_think_my_electrician_is_trying_to_rip_me_off/
- https://www.reddit.com/r/HomeImprovement/comments/3b84bo/cancelling_contractor_before_job_starts_and_he/
- http://www.yelp.com/biz/mister-sparky-concord-concord-2?hrid=T8nfMuYTN-D7f04fyf9Rvg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)
- http://www.yelp.com/biz/copello-electric-company-south-san-francisco?hrid=Kb9kAJU453lwsnEFugj0og&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)
You got it.
This shows up just how ridiculous that in 2016, in average, home renovation experience still sucks.
So let’s try to dive into biggest problems, and then we’ll try to make more elegant system from the scratch.
Problem #1: Choosing is a lottery
Problem #2: Flakiness
Problem #3: Your job is too small for me
Problem #4: Incompetence
Problem #5: Overpricing
Problem #6: Fraud
Problem #7: Lack of guarantees
Problem #8: Unconvenient payment methods
What are the causes of these problems?
Disclosure
At Dedal, we’re building new home renovation, improvement and repair service. Nowadays, in average, home renovation experience still sucks. We believe that’s wrong and we want to fix that wrong. Be the first to know when we launch: http://beta.ded.al.
