DeFi Wizard Customer Support Portal is live!
Launching a safe and secured medium of addressing customer queries
Introduction
We have always strived to get the best services for our customers who take smart contract-based services and the users participating in the LP reward programs, Staking, Investors claiming their vested tokens.
We provide an easy gateway to customers for managing their liquidity; when a customer is interacting with cross-chain bridges, liquidity reward programs, or claiming their vested tokens on dashboards, technical issues arise. To address these customer queries, we have created a dedicated support portal to have a faster, easier, and more hack-proof solution to address customer queries.
Jeff Bezos quotes, and we second it word by word is- “Focusing on the customer makes a company more resilient.”
Allow us to present our support portal, which is now up and running for our users: https://support.defiwizard.zeroswap.io
How will this support portal aid our users?
- Assured Safety from Hackers- It might seem a great idea and a more convenient one to reach out to us through the community modes like Telegram or Twitter. But, hackers are a threat too, which we are not willing to allow. Hence raising a ticket on the support portal is simply the most secure way of getting solutions to your queries without being exposed to any hacking agents.
- One-Stop Solution- This support portal that we have up and running for the users is a one-stop solution for product guides, FAQs, official contracts information, exchange details, etc. Everything you need is related to ZeroSwap and DeFi Wizard.
- Unfiltered communication- In digital spaces, a considerable lot of noise amidst your query might get lost. With the support portal, you would get a crystal clear resolution to your questions.
- Quicker Solutions- We have a dedicated team addressing your queries. You are entitled to get solutions faster through the support portal. Plus, with the user-friendly UI and a support team at your service 24x7, your experience gets a whole lot quicker and better.
- Keeps your information safe- Going through the support portal to raise your queries keeps all your essential information guarded with us instead of it being out there when you take the community spaces route. Hence the support portal is what keeps your information relatively safe from the risk of being used illegitimately.
How does this support portal work?
- Step1: Go to https://support.defiwizard.zeroswap.io
- Step 2: Click on the “New Support Ticket Button”
- Step 3: In the form, provide information as requested
- Step 4: Click on the “Submit Button”
Final Words
This support portal will make it easier for our users and will ensure assured safety from hacking aspects of the global space. The idea is to only strengthen the Zeroswap customer service, by enabling ease and security for all its users. After all “Customer is the King”
About DeFi Wizard
DeFi Wizard is a market leader in providing smart contract-based solutions to blockchain companies in launching their tokens and post token launch services. It offers one-stop, one-click, multi-chain services catering to several essential needs.
Follow us for more updates!
Website | Blog | Telegram Chat | Telegram Announcements | Twitter
