Published in
1 min readJun 4, 2018
Don’t measure your customer success team based on how fast they close “tickets”. Find a way to measure the perceived outcome of the tickets for the customer.
Don’t measure your customer success team based on how fast they close “tickets”. Find a way to measure the perceived outcome of the tickets for the customer.
Chris Handy is on a mission to help companies to #stopblasting their customers. He leads the team at ClosedWon.com