The Future of Operating Models

Deloitte UK
Jun 7 · 3 min read

By Lydia Loh

Photo by Octavian Rosca on Unsplash

What is an operating model and why consultants love them so much?

An operating model can be defined as the:

‘Articulation of how parts of an organisation work together to create value and achieve its vision’

As an aside, an operating model will interplay with the ‘business model’, which encompasses the market-facing strategy of how your organisation will make money from a pricing, product and propositional point of view.

At Deloitte, we work to find frameworks, methods and tools to help our clients frame opportunities, navigate challenges and embed change more effectively and quickly. After supporting many organisations, we have found that the ‘value chain’ lens is currently helping accelerate this for our clients the most.

Finding an operating model framework that moves organisations into the 21st century

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Our operating model framework

Moving left to right, the framework enables you to articulate what your organisation does to fulfill its strategy more tangibly — the why, who, what and how.

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We can then use delivery infrastructure such as teams, governance, technology and data to ‘clad’ the framework and bring the organisation to life. Deloitte has a complimentary suite of transformation methods and tools that can be combined with the framework to enact change.

What can your team get from an operating model design mindset?

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This doesn’t mean to say all organisations can or will be structured in this way, however if every member of your organisation truly thought like this, just imagine the value you could create together. At the very least it would prove a good foundation for your organisation’s success in this digital, tech-driven age.

Join us next time …

If you’ve enjoyed this article, why not explore our further thoughts on this topic; from accelerating transformation, to digital twin simulation to organisational psychology to investment optimisation and thoughts on how Tech firms have been leveraging value creation for years.

By Lydia Loh — Operating Model Designer at Deloitte NSE

Deloitte UK Business and Operating Model Blog

Insights on business and operating model design from enthusiasts and experts at Deloitte UK