Cognitive ergonomics and UX design
Although the word Cognitive Ergonomics is not frequently used, the knowledge associated with it is crucial, particularly for those who deal with B2B products. Let's first start by defining ergonomics and cognition separately to make it easier to grasp how these topics can relate to one another.
・Ergonomics, in practice, aims to study and set standards to enhance interactions between people and their working environments.
・Cognition, in a nutshell, is the ability to process sensory information in a way that enables integration, analysis, and interpretation of these inputs, and transforms them into knowledge. Amongst the cognitive functions are attention, memory, executive functions, language, and others.
So… what is Cognitive Ergonomics?
It is a branch of ergonomics that focuses on the impact of cognitive functions on work environments and interactions. It aims to implement best practices to lessen cognitive burdens while working, enhancing the performance, comfort, and safety of workers.
Cognitive ergonomics is an important study field for UX/UI/Product Designers that seeks to create products (including applications, platforms, websites, and software in general…) that are compatible with users’ cognitive abilities, taking into account their “limitations” and context of use.
When I talk about limitations, I’m attempting to draw attention to the fact that people with disabilities and neurodiversity frequently have to use products that are not appropriate for their needs, which increases their effort and cognitive load to complete tasks and, depending on the context of the job, generates risks. The creation of products that are simpler, clearer, and easier to use for all, is guided by consideration of cognitive ergonomics.
I hope I was able to make you consider the importance of the subject! I’ve included some references and reading recommendations below.
References