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Case study: Empowering veterans with artificial intelligence
Rapidly Prototyping AI Experiences Using Dialogflow
Background
When I first transitioned out of the military, it was very confusing navigating the Veteran Affairs (VA) resources. I didn’t really know what was available to me or how to access it. If I had questions I would call the VA and be on hold for long periods of time. The Smart Vet App is an AI virtual agent that will be accessible on Smart Display Devices and mobile that will give the veteran easy access to this information in a Natural Language format.
Technical Approach
This prototype was built a Google’s NLP/NLU narrow-AI product called Dialogflow. Dialogflow is a GUI based SAAS application that is free to use. I used the Multi-modal functions to build this prototype. I used a Google Smart Display to test the prototype. I trained the AI on public information from from the Veteran’s Affairs website.
