Helping MSMEs in enhancing the efficiency and reach of their business.

Aditya Bansal
Bootcamp
Published in
5 min readNov 15, 2021

This Case Study is one part of the Bigger Project, Lift.

The Lift Suite consists of three applications, each of which serves as a critical component of the envisioned Ecosystem. The Product and services ecosystem targets to restart the growth process and attain a fundamental quality of life for every being on the planet, something which should have been transcripted as a Basic Human Right long ago.

  1. Improve efficiency, innovation, and competitiveness.
  2. Develop and fully utilize talent. Especially the Unorganised sector.
  3. Increase and sustain consumption.

View Project Lift in its entirety https://www.projectlift.info/

About Sakhi

Sakhi is a web-based portal, designed primarily for Micro and Small enterprises. The goal is to assist them in their daily business activities, making sure that their operations are effective and efficient. Helping MSMEs in bringing them online, easing their work, and empowering them.

Update: I’m looking for Developers who share the same vision and wish to see Sakhi live.

Why do we need such a thing?

There is a prominent Industry gap of not having any viable and Intuitive super solution for small-scale businesses. Currently, Solutions that exist in the market are very domain-specific or are designed in a way that small Businesses find them out of reach.

For whom we are designing?

One of the most important aspects before proceeding was getting to know the Users and their Problems, Journeys, and what they do know to overcome those. I talked to multiple people and mapped their journeys from Micro and Small Enterprises to know more from their perspectives.

In India, MSME Sector employs over 110 Million People and Contributes to 17% of GDP. 90% of the industrial units belong to this sector, employing 40% of India’s workforce.

Micro Enterprises: Businesses with an Annual Turnover of not more than 5 crore Rupees or 670k Dollars.

Small Enterprises: Businesses with an Annual Turnover of not more than 50 crore Rupees or 6700k Dollars.

What are the potential opportunities for the problems at hand?

Uncovered consistent pain points among the MSMEs. I organized them and came up with insights and opportunities, which indicate the various paths in which our solution could go.

How we have decided to solve the Problem; Finalising core features for MVP

Uncovered consistent pain points among the MSMEs. I organized them and came up with insights and opportunities, which indicate the various paths in which our solution could go.

Redefining Existing Journeys

Talked to three people from three different Industries and mapped their possible Journeys in a hypothetical situation given to them by me. Analysed and showcased ho their journeys ould look like with Sarthi.

First Journey showcases Help During Expansion

Second Journey showcases changes in Daily Operations

Third Journey shows how to increase Supply Chain efficiency

Designs

Assisting in the management of operations

Ask Sakhi “ when is the right time to replenish Inventory” and it will show Reorder Point Formula. Similarly, Sakhi contains a Host of Tools that can assist you in managing the workforce, Inventory, Profit, and more.

Expansion should be Profitable

For MSME to Sustain and Grow it is highly important for them to expand their reach, but many times Businesses simply add on oversupply as Markets don’t hold enough demand. Sakhi aims to ensure that Businesses are expanding only when there is a demand and Supply gap in their favor.

Apply for a License or a Government Benefits

The Biggest hurdle to claim any Benefit, expand to new Domains, and more is the cumbersome regulatory process that involves. Sakhi aims to ease this process by directly applying to schemes, initiating applications from Portal, it also informs about the feasibility of your application.

Increase your breadth of Suppliers

To Enhance the Cost-effectiveness of any MSME it is important that they are buying inputs at a competitive price and also from a reliable source without payment defaults.

Reduce the amount of time you rely on your accountant.

For Micro Enterprises, Chartered Accountant cost takes a big chunk of their expenses also replying for small regular things like an E-Way Bill on a CA increases unnecessary time consumption. Sakhi aims to decrease this reliance by educating and helping them do such tasks on their own.

For Complete Project visit https://www.projectlift.info/

Aditya Bansal

Interaction Design student at Delhi Technological University

Reach out to me at aditban@gmail.com or at adityaban.com

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Aditya Bansal
Aditya Bansal

Written by Aditya Bansal

A mélange of fantasies, IxD@DTU

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