Lacey GladeThe Wide Success of Experiential MarketingHow creating an experience for your customers leads to more leads7h ago2
Helge TennøinUX CollectiveCustomer as competitive advantageAre we doing the same as our competitors expecting different results?3d ago12
Hasan Hüseyin CoşgunCustomer Segmentation RFM Analysis (Recency/Frequency/Monetary)This post is here to help you learn how to use Python’s RFM (Recency, Frequency, Monetsry) analysis to group customers based on their…Mar 16Mar 16
AcceleraateUK businesses are switching to Zoom Contact Centre in droves. Here’s why(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)5h ago5h ago
Nikki ParsonsinLong. Sweet. Valuable.What Customers Really WantWhat we can learn from United Airline’s Wi-Fi announcement gone wrongSep 2425Sep 2425
Lacey GladeThe Wide Success of Experiential MarketingHow creating an experience for your customers leads to more leads7h ago2
Helge TennøinUX CollectiveCustomer as competitive advantageAre we doing the same as our competitors expecting different results?3d ago12
Hasan Hüseyin CoşgunCustomer Segmentation RFM Analysis (Recency/Frequency/Monetary)This post is here to help you learn how to use Python’s RFM (Recency, Frequency, Monetsry) analysis to group customers based on their…Mar 16
AcceleraateUK businesses are switching to Zoom Contact Centre in droves. Here’s why(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)5h ago
Nikki ParsonsinLong. Sweet. Valuable.What Customers Really WantWhat we can learn from United Airline’s Wi-Fi announcement gone wrongSep 2425
Tony UlwickinJTBD + Outcome-Driven InnovationJobs-to-be-Done: A Framework for Customer NeedsJobs Theory provides a framework for categorizing, defining, capturing and organizing the inputs that are required to make innovation…Jan 6, 201711
AcceleraateHow Agentic AI is Transforming Customer Service and Contact Centres(This article was originally published at acceleraate.com) Author: Matt Cowell (Co-Founder, Acceleraate)6h ago
Social Stories by Product CoalitioninProduct CoalitionSupercustomers: The Ones Who Keep Coming Back, Again and Again.Have you ever thought about why customer loyalty is important to profitability?Sep 143