Project Management for Design Leads

Having just finished work on my latest project at IBM, we’ve been doing wrap-up retrospectives and lessons learned. A particular area of change for me has been project management. It’s something I didn’t have a lot of skills in when I started as a designer, and an…

IBM Design Bootcamp (Part 1)

The Journey Begins

Net Promoter Score

What is it?

The Net Promoter Score (NPS) is a simple question with an 11-point scale. How likely are you to recommend (fill in the blank here) to a friend or colleague? NPS is mandated by IBM Design to be part of every product before it ships to create a…

How to make something feel Cognitive?

I recently gave a talk at IxDA about designing for AI and how my team and I at IBM Watson had…

The struggle is real: A story of overcoming the design/development divide

Have you ever looked at a coded demo of your design built by your development team and found yourself tilting your head to one side or squinting your eyes, wondering, “Do they really think this matches…

IBM Design Bootcamp (Part 5)

Foundations of the Future

IBM Design Bootcamp (Part 6)

Lessons Learned

IBM Design Bootcamp (Part 2)

Navigating the Pivot

Design Leadership: Maintaining a Sustainable Culture of Design at IBM

Reflection is a Team Sport

Reflection can imply a quiet study, a dusty book, and silent soul-searching. In design, it is exactly the opposite. Often overlooked, it is an active, often messy process that welcomes and thrives on team participation.