Credits : https://unsplash.com/@irfansimsar

Service Designer’s Handy Toolkit

Published in

Design Led

3 min readJul 3, 2020

We are developing and keep updating a list of tools that works for designers. If you have used the tool and have any reviews on it, do share it with us on the comments and we will add those with your credits.

Research

The user research platform for teams - Dovetail

Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns…

dovetailapp.com

ExperienceFellow Web Software - Research customer experience, starting at 9 EUR

Download the app exp.fellow to your device Open the app and scan the QR code Start reporting touchpoints download for…

www.experiencefellow.com

UserTesting: The Human Insight Platform

Usability testing and research tools to improve your online customer experience from UserTesting, the Human Insight…

www.usertesting.com

Lookback: Simple and powerful user research

User experience recording made simple. See the screen, face, voice and touches of your users. Record in-house or…

lookback.io

UserZoom | User Experience (UX) Research Platform

Actionable UX Insights for Better Digital Experiences UserZoom enables fast, confident decisions at every stage of the…

www.userzoom.com

WhatsAppGroups

WhatsApp Messenger: More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and…

www.whatsapp.com

Handrail: UX Research Repository

Handrail is the enterprise UX research repository-plan research, manage participants, collect and analyze data, and…

www.handrailux.com

Delve

Qualitative research makes sense of the complicated and multilayered nature of the world. We need rich, qualitative…

delvetool.com

User research platform for user interviews and user tests | PingPong

We've built PingPong to take care of all your remote UX research needs in one place: from tester recruitment to…

www.hellopingpong.com

Journey Mapping

UXPressia - Customer Journey Tool

Create presentation-ready customer journey maps and personas with the details that matter to your team. Achieve a…

www.uxpressia.com

Custellence | The Customer Journey Mapping Tool

The most powerful tool for Customer Journey Maps. Easy to use, Great templates, Real time collaboration, Best customer…

custellence.com

Smaply - Journey mapping online tool - Create, collaborate and present

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience…

www.smaply.com

Online Whiteboards

Miro | Free Online Collaborative Whiteboard Platform

Our deep integrations with today's most popular and trusted tools like Dropbox, Box, Google Suite, JIRA, Slack, and…

miro.com

MURAL is a digital workspace for visual collaboration

Our platform and professional services enable innovative teams to think and collaborate visually to solve important…

www.mural.co

Klaxoon - The Meeting Revolution - Improve your meetings

Klaxoon is a collaborative platform designed to foster collective intelligence, facilitate brainstorming sessions and…

klaxoon.com

The Visual Collaboration Platform

Welcome to the next generation of digital work and collaboration! DEON integrates with a rapidly growing number of…

deon.de

Sprintbase - Design thinking platform with process facilitation built right in

Sprintbase is a powerful process-based innovation platform that enables organizations like yours to solve problems…

sprintbase.io

Google Jamboard: Interactive Business Whiteboard | G Suite

Visualize your ideas in a new and collaborative way Unleash your team's creativity with Jamboard. Sketch your ideas…

gsuite.google.com

Video calls

Video Meetings, Video Conferencing and Screen Sharing

Try for free Whereby is the easiest way for you and your company to meet over video. There's no app or software…

whereby.com

Video Conferencing, Web Conferencing, Webinars, Screen Sharing

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio…

zoom.us

Google Hangouts

Hangouts bring conversations to life with photos, emoji, and even group video calls for free. Connect with friends…

hangouts.google.com

Communication

Where work happens

Instead of a single overstuffed inbox, conversations in Slack happen in dedicated spaces called channels. Slack makes…

slack.com

Twist: Clear & Organized Team Communication

A distraction-free space where teams can balance focused work with collaborative conversations. Eliminate your team's…

twist.com

Microsoft Teams for Collaborations.

teams.microsoft.com

Yac | Voice Messaging for Remote Teams

Asynchronous Meetings, Voice Messaging, and Screen Sharing for Remote Teams.

www.yac.com

Telephone

Project Management

Trello

Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the…

trello.com

Manage your team's work, projects, & tasks online · Asana

Work anytime, anywhere with Asana. Keep remote and distributed teams, and your entire organization, focused on their…

asana.com

Planning

Free Online Appointment Scheduling Software - Calendly

Find the perfect meeting time with super easy online appointment scheduling software from Calendly, and say goodbye to…

calendly.com

Other

Google Docs & Slides

Sign in - Google Accounts

Edit description

docs.google.com

Google Slides - create and edit presentations online, for free.

Create a new presentation and edit with others at the same time. Get stuff done with or without an internet connection…

slides.google.com

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