Consumer Scape
Consumer & Customer Experience
OTP woes.
I rarely need an alarm clock – for reasons that are painful and funny, but another time. However, the past couple of years the Banks and…Telcos have joined hands to provide me with one. ¶ It can be anytime from 4–8 am in the morning and the barrage of texts that go ping pong – you have balance which is enough for one Vada pav, you need to put more money, invest here, there everywhere, invoice sent and 7 reminders before due date which is 3 weeks away. ¶ Earlier this used to raise my BP, then one got used to it just like the smog, traffic, slums in Bombay.
ADMar 12
Blue Collar Apps
After the spate of Food Delivery Apps, it was the time for Blue Collar Apps — Repairing, Carpenter, Driver, Maid etc.In the month of June, desperate for AC to be repaired, carpenter immediately needed and of course how can one forget the plumber. And all of this was for my MotherShip who still believes that there is no traffic in Bombay (pigs can fly) and that her son is still a corporate honcho with relevant access. ¶ My speed dial and regular people were away to ‘Gaon’ and in desperation decided to try out one of these apps.ADAug 4, 2015
