Reflection one
Chiyan Meng
The Open IDEO case study highlights the application of a human-centered design (HCD) conducted by the CEO of IDEO to bring together experts from diverse geographical locations and develop solutions for different challenges. Indeed, the process outcomes proved that HCD can be applied online to address complex challenges collaboratively. One of the challenges was restoring vibrancy in cities, which soon gathered over 1000 followers and over 331 concepts to solve the challenge (Lakhani et al., 2013). The dynamic multi-phase process that includes framing challenges, gathering inspirations, concept development, and real-world implementation stands out in the case study. The process demonstrates that it is possible to conduct an HCD online, therefore overcoming the challenges caused by geographical boundaries.
HCD focuses on simplifying complex problems, bringing dynamic people together, and facilitating collaboration. One way to foster collaboration is by conducting virtual team-building activities like icebreakers to build trust and friendship among participants. Additionally, challenge moderators should lobby for open and respectful dialogue, where participants can share their ideas, feedback, and concerns without fear of judgment. Like the Open IDEO case, combining expertise, ideas, and understanding allows for comprehensive problem-solving since each individual presents a dynamic view of the problem and solution. It also fosters innovation and creativity. When people with diverse backgrounds congregate, they generate more insightful solutions and increase the relevance of all proposed ideas (Johansson, 2008). These approaches lead to an all-rounded solution, fair decision-making, and growth.
The flexibility of HCD allows the creation and implementation of different challenges. Notably, IDEO CEO created a challenge of making the cities more vibrant. Other possible challenges that can be made using this approach include developing solutions for environmental challenges, health accessibility, and education. Such challenges can focus on the intersection with technology, allowing focus on emerging technologies like artificial intelligence, IoT, or blockchain. The main setback would be to maintain a conducive environment for all participants. As such, a robust facilitation protocol should ensure effective collaboration, foster a safe space for participants to share ideas, and combine expertise from various domains.
References
Johansson, F. (2008). The Intersection, Your Best Chance to Innovate: Monkeys and Mind Readers.
Lakhani, K. R., Fayard, A.-L., Levina, N., & Pokrywa, S. H. (2013). OpenIDEO. Harvard Business School.
