Ease of Use: what does it mean?

Empathy is the foundation

Ease of use. This is something we seek in all our user experiences. But what is it really about? I reflect on recent e-shopping experiences in an attempt to explore and understand further.

Photo by takahiro taguchi on Unsplash

Effortless Experiences

Recently, I found myself shopping at some e-tail sites. With the pandemic and lockdowns…