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The Business Design Rover
A publication for business design. Covers process design, service design, customer experience, organizational design, leadership and strategy.
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Who is the customer?
Who is the customer?
A complex interrogation
Prateek Vasisht
Nov 26
The value that informal personal groups can add to the workplace
The value that informal personal groups can add to the workplace
Utopia can become reality
Prateek Vasisht
Nov 5
Speed vs accuracy — the fundamental challenge for process design
Speed vs accuracy — the fundamental challenge for process design
It’s about striking a balance
Prateek Vasisht
Oct 23
Don’t let hidden pitfalls derail your Business Case
Don’t let hidden pitfalls derail your Business Case
Slippery slopes, shaky foundations and high ground
Prateek Vasisht
Aug 29
Having clear favourites can simplify your life
Having clear favourites can simplify your life
The value is in discovering ourselves
Prateek Vasisht
Jul 31
Loyalty cards — portals for customer experience
Loyalty cards — portals for customer experience
It’s about first impressions
Prateek Vasisht
Jun 18
What is LEAN Process Improvement?
What is LEAN Process Improvement?
Explaining a powerful concept through a simple analogy
Prateek Vasisht
May 11
Publisher's Picks
What is strategy?
What is strategy?
It’s the game you’re playing
Prateek Vasisht
Mar 28, 2018
In which direction is your process headed?
In which direction is your process headed?
Navigating the landscape of Process Improvement outcomes
Prateek Vasisht
Jan 20, 2018
Are printers worth buying ink for?
Are printers worth buying ink for?
Personal Printers. Is the writing now finally on the wall for them? I rewind a bit and work my way to a current incident which prompted me…
Prateek Vasisht
Jan 5, 2018
Designing for public-facing services
Designing for public-facing services
Three qualities all good processes share
Prateek Vasisht
Jun 15, 2018
Complicated or complex?
Complicated or complex?
What’s the difference and why it matters
Prateek Vasisht
May 11, 2018
How to design a Fantastic business process
How to design a Fantastic business process
Time tested guidelines for designing processes that work
Prateek Vasisht
Dec 31, 2015
The flip side of good design
The flip side of good design
A quick survey of recent headlines made for some interesting reading:
Prateek Vasisht
Sep 24, 2016
Navigating a world where everyone knows everything
Navigating a world where everyone knows everything
The paradox of curiosity
Prateek Vasisht
May 24, 2017
Build teams around the customer, not the business.
Build teams around the customer, not the business.
Sorting employees into teams based on the the commonality of the department they work in doesn’t make sense. It is intuitive to first…
Amiel Greathouse — amielgreathouse.com
Dec 1, 2018
Should all volleyball become beach volleyball?
Should all volleyball become beach volleyball?
The potential for strategic co-transformation
Prateek Vasisht
Nov 3, 2018
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