The UX Process — MedPlus

Retrospective for General Assembly UX Project 1 — MedPlus

Med+ is an app that helps users to remind them to take their medications on time.

1. Starting Assumptions of project

I decided to do this ux project on the topic of the Medical theme. When starting out I made the hypothesis that my target users might need the following problems solved for them.

1. Getting an easier way to book medical appointments.

2. Help with reading medication instructions.

3. Finding specialist clinics easily based on the type of treatments needed.

2. Research Interview

I started making a series of interviews, I prepared a series of questions based on the assumptions.

Sample of Questions asked:

  1. When you fall sick how do you go about seeking help?
  2. How do you go about making the appointment?
  3. Do you take medication, is your medication long term or short term?
  4. When you first received the medication do they explain it how to take it? (or is it printed on the sheet?)
  5. Have you ever forgotten to take your medications? (Why or Why not)

However as I progressed, the responses I had were different findings and not related to my initial hypothesis.

3. Using Affinity Mapping

Using the affinity mapping process I started sorting out the user interviews into a group of different categories.

Medication Group list

Key Themes takeaways from the interviews

“I forget to take my medication, as I was distracted by other things.”
“I am confused with the order of taking medication”
“I just walk into clinics and not need to make bookings for my doctor’s appointments”

Problem Statement

From the Affinity mapping some of the initial assumptions that I thought users might have were different from the answers. From this I did up a problem statement for the user.

Some users need to have a way to help them remember to take their medications on time.

I decided to focus on users who keep having trouble remembering to take their medications, as this problem occured quite a few times in the users I interviewed.

Solution Statement

Users will need an app that can notify them on schedule the time they need to take their medications.

4. Prototyping Phase

Storyboard

Storyboarding the users journey to use the app in taking medication.

I decided to come up with a simple storyboard to visualise the problem and how an app solution will work for the user.

User Interface sketching

Userflow Diagrams

Refinement of Prototype

Invision Protype

Finally I assembled the screens into a simple prototype using Invision.

https://invis.io/X27IE2YZB

Simple User Testing.

I discovered that users were quickly able to add new medications timings and reminders to the app. It was clear and simple that you can see the medication notifications.

There was also a lack of further prompting of the system after users had clear the notification. System did not gave instructions or suggetions what to do next in the app.

Future Considerations and addons for the app.

Tracking other patient’s medication timings such as parents or grandparents.

Being able to key in different time intervals based on users different meal times.

Users can get a pre-loaded time-interval of hours to take mediation based on a medical database online.

Connect users to a database that can keep track of their medication history.

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