Engineering Customer Success

Sunil Mavadia, Director of Global Architecture at Cloudbees, has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins Dev Interrupted to discuss the unique relationship between developers and their customers.

Episode Highlights include:

• How to initiate and scale a customer success initiative
• When to bring customers and developers together
• What dev teams can do to improve customer success
• How to structure the conversation between engineering and customer success

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Originally published at https://devinterrupted.com.