The List of UX Tools to Rule Them All

This is a REAL swiss Army Knife — The Wenger — your arms will be like Arnold Schwarzenegger’s thighs if you carry this around.

Freshly updated! Please tell me about any new tools — as I’ll keep incorporating them into the list :

Session Replay

Tools with visitor session recording, heat/click/scroll maps and more…

Decibel Insight (www.decibelinsight.com)

Fullstory (www.fullstory.com)

Hotjar (www.hotjar.com)

Inspectlet (www.inspectlet.com)

SessionCam (www.sessioncam.com)

Clicktale (www.clicktale.com)

Mouseflow (www.mouseflow.com)

Ghostrec (www.ghostrec.com)

Usability Tools (www.usabilitytools.com/product/)

Yandex WebVisor — free! (metrica.yandex.com/promo/webvisor)

Useitbetter (www.useitbetter.com)

Further reading and how to use these tools properly:

bit.ly/decibelWAW & bit.ly/ReplayTools

App Session Recording:

Watchsend — (www.watchsend.com)

Appsee — (www.appsee.com)

UxCam — (www.uxcam.com)

Guerrilla UX / Recording

Tools to record UX research sessions when you’re observing:

LAPTOP RECORDING SOFTWARE

CamStudio — free and very basic — (www.camstudio.org)

Camtasia — not cheap but good — (www.techsmith.com/camtasia.html)

Snagit — cheap but limited — (www.techsmith.com/snagit.html)

Flashback Recorder — Lots of editing tools for post workup (www.flashbackrecorder.com)

Ovo Solo — looks good for price (www.ovostudios.com/ovosolo.asp)

Silverback (Mac) — under construction? (www.silverbackapp.com)

Screenflow (Mac)- limited in areas — (www.telestream.net)

Techsmith Morae — the reference — (www.techsmith.com/morae.html)

REMOTE MODERATED TESTING

Excellent guide to remote research from @anatinge:

Skype Hugging — Neato! — (bit.ly/tesTfm)

Skype — Use screenshare & Record — (www.skype.com)

Join.me — Use screenshare & Record — free!— (www.join.me)

Zoom (https://zoom.us/)

GotoMeeting — Use screenshare & Record — (www.gotomeeting.com)

Citrix Goto Assist — www.gotoassist.com/remote-support/

MOBILE RECORDING SOFTWARE

Lookback (www.lookback.io)

UX Recorder (iOS) — (www.uxrecorder.com)

Skype Hugging — Neato! — (bit.ly/tesTfm)

Live Stream Mobile (www.unicorns.io)

Reflector Airplay Mirroring — Excellent tip — (bit.ly/JnwtMo)

Probe UAT Screen Recorder — Android — www.play.google.com/store/apps/details?id=com.clumob.probe

AUTOMATED TOOLS

Typically unmoderated — these use websites or other routes to recruit people — and then record a task or scenario based test.

If you need moderated options or support for mobile apps and websites, check with each vendor!

Usertesting (www.usertesting.com)

What Users Do (www.whatusersdo.com)

Usabilla (www.usabilla.com)

Userzoom (www.userzoom.com)

Userlytics (www.userlytics.com)

Open Hallway (www.openhallway.com)

Ethnio (www.ethnio.com)

Dscout (www.dscout.com)

Validately (www.validately.com)

Try My UI (www.trymyui.com)

Lookback.io — Upload app, get feedback — www.lookback.io/

Playtestcloud — Gamer panels for testing — (www.playtestcloud.com)

Usertest — (www.usertest.io)

Snap Feedback

Quick or flash feedback for concepts, mockups, 5-second tests:

Usability Hub (www.usabilityhub.com)

Five second test (www.fivesecondtest.com)

Usabilla (www.usabilla.com)

Pidoco (www.pidoco.com)

Verifyapp (www.verifyapp.com)

UITests (www.uitests.com)

Chalkmark (www.optimalworkshop.com/chalkmark)

Feedbackarmy (www.feedbackarmy.com)

Form Analytics

Formisimo (www.formisimo.com)

Heap analytics (www.heapanalytics.com)

Hotjar (www.hotjar.com)

DIY Form Analytics with Google Tag Manager (bit.ly/SimoGA)

Performance Tools:

You MUST make people in your office watch this. These are awesome stats about Web Performance from Google — not to be ignored!(bit.ly/PerformanceProof)

Mobile & Desktop Performance Testing (webpagetest.org)

Mobile Performance Testing (mobitest.akamai.com)

Google Pagespeed Insights Test (bit.ly/GooglePSI)

Mine Google Analytics for Insights (bit.ly/2cylUEM)

Miscellaneous

Treejack — Tree testing — (www.optimalworkshop.com/treejack)

OptimalSort — Card Sorting — (www.optimalworkshop.com/optimalsort)

LucidChart — remote flowcharting or wireframing — (www.lucidchart.com)

Pidoco — remote wireframing — (www.pidoco.com)

Xsortapp — Card sorting (www.xsortapp.com)

Annotation / Sticky Notes / Feedback

Conceptshare(www.conceptshare.com)

Notism (www.notism.io)

Diigo (www.diigo.com)

Sticky Notes for Websites! (www.webnotes.com & www.protonotes.com)

Post It Note app (https://www.post-it.com/3M/en_US/post-it/ideas/plus-app/)

Mind Mapping

Coggle (www.coggle.it)

MindNode (www.mindnode.com)

MindMeister (www.mindmeister.com)

MindManager (www.mindjet.com/mindmanager/)

Xmind (www.xmind.com)

Freemind (www.freemind.sourceforge.net/wiki/index.php/Main_Page)

Survey Tools:

Survey Gizmo (www.surveygizmo.com)

Google Forms (www.google.com/forms/about/)

Surveymonkey (www.surveymonkey.com)

Typeform (www.typeform.com)

Qualtrics (www.qualtrics.com)

Voice of Customer / Polling / Exit Survey tools:

HotJar (www.hotjar.com)

Kampyle (www.kampyle.com)

Qualaroo (www.qualaroo.com)

Webengage (www.webengage.com)

Kissmetrics (www.kissmetrics.com)

Qualaroo (www.qualaroo.com)

Feedbackdaddy (Feedbackdaddy.com)

iPerceptions (www.iperceptions.com/en/4q)

Plot (www.plot.io)

Informizely (www.informizely.com)

Device Labs & Testing:

DESKTOP / LAPTOP:

Cross Browser Testing (www.crossbrowsertesting.com)

Browserstack (www.browserstack.com)

DO NOT USE EMULATORS, MUPPET!

MOBILE / TABLET:

Device Anywhere (www.deviceanywhere.com)

Amazon AWS Device farm (aws.amazon.com/device-farm)

READING:

Using Google Analytics to optimise cross device experience (bit.ly/devicetesting)

Screen Grabbers, Slicers, Capture tools

coming soon…

Snagit (www.snagit.com)

Chrome Plugin Fullpage (https://chrome.google.com/webstore/detail/full-page-screen-capture/fdpohaocaechififmbbbbbknoalclacl)

Awesome Screenshot (https://chrome.google.com/webstore/detail/awesome-screenshot-screen/nlipoenfbbikpbjkfpfillcgkoblgpmj)

Marker (paid but good) (https://chrome.google.com/webstore/detail/marker-screen-capture-too/jofhoojcehdmaiibilpcoofpdbbddkkl)

Prototyping / Wireframing

Cooper List of Prototyping Comparison tools (thx @jydesign):

https://www.cooper.com/prototyping-tools

Invisionapp.com

solidify.com

balsamiq

moqups

quirck tools

uxpin

proto.io

hotgloo

wireframe.cc

Pencil

Serena

Flairbuilder

zeplin.io/features.html

concept.ly

fluidui.com

marvelapp.com

mockflow.com

facebook.github.io/origami/

pixate.com

axure.com

webflow.com

weld.io/projects

gomockingbird.com/

tools-for-designers/

http://www.adobe.com/uk/products/captivate.html?sdid=VTC5K7V3&mv=search&promoid=70114000002XDiKAAW&s_kwcid=AL!3085!3!190530605230!p!!g!!adobe%20captivate&ef_id=VJs6MgAAAYLGjjda:20171030131136:s

How to do proper usability testing:

BOOKS:

“Don’t Make Me Think” (amzn.to/1gIZEJn)

“Rocket Surgery Made Easy” (amzn.to/1e0hnUL)

Tomer Sharon (@tsharon) : https://www.amazon.co.uk/Tomer-Sharon/e/B006EPJG1O/ref=sr_ntt_srch_lnk_1?qid=1509366992&sr=8-1

Undercover User Experience Design (https://www.amazon.co.uk/Undercover-Experience-Design-Voices-Matter/dp/0321719905/ref=sr_1_16?ie=UTF8&qid=1509368430&sr=8-16&keywords=usability)

INTERVIEWING TIPS:

“Talking to Customers” bit.ly/1e0hT58

“Talking with Participants” bit.ly/1kKL3LE

“Don’t listen to Users” bit.ly/1cQpiIE

“Interviewing Tips” bit.ly/1fKqu03

“More interviewing Tips” bit.ly/1bmvGT

RECRUITMENT:

SCRIPTING:

PROTOCOL:

BIASES TO AVOID:

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