Human guide to deal with difficult conversations.
What are difficult/crucial conversations?
Experts in books use term call crucial conversations. A conversation between two or more people where the stakes are high, opinions vary, and emotions run strong.
Can you prepare yourself before the situation?
You will get into a crucial conversation with a few people where you lack trust and a fear of disagreement. In general, people tend to get into this situation too often because you are thinking and cribbing about the person or situation or giving a justification.
The solution is straightforward, yet callous to practice is empathy, compassion, and data-driven conversations. If the above keys are in good shape, you will also find yourself untangled to the crucial conversation.
It doesn’t mean you won’t get into these situations, but you will be out in the breeze and yet dealing with the tough situation.
How easy is to come out, if you still get yourself into an unprepared crucial conversation?
Deep breathing: Breathing makes us mindful within 2–3 seconds, and your subconscious mind quickly pulls you out from the crucial conversation. Or try counting from 1 to 10.
Have some black magic with you: Just kidding, try any slogan or quotes for yourself, like “10% is the problem, and 90% is how you deal with it” or “think about a happy moment.”
Appreciate before you justify: Usually, we try to defend rather than listening to the person. Try becoming a good listener, some times it’s required. When you are unprepared and heated, it will become tough for your mind to think clearly. Try to imagine a good thing about the person and start with an appreciation. Believe me; everyone wants that. Try with, “I would like to appreciate you for such valuable feedback.”
Make your words count
There is a saying
if you are right, you don’t have to be angry, and if you are wrong, you don’t have any right to be angry.
Use lesser words to express the fact, not your feelings or observations. Cause in a crucial conversation, both parties are in a higher emotional state. Ability to listen also decreases drastically. Speaking less will also slow you down and deliver the message.
What next?
Usually, you wanted to do something, and you faced a denial. Please don’t lose hope. It’s a big thing.
Plan and keep pushing for the thing which you wanted.
