Two years working at Latam Airlines. My story

LATAM Boeing 787 flying over Chile

It has been two years since I’ve started working at LATAM Digital department, which is in charge of whole latam.com website, and there is a lot of interesting stuff to tell. I’ve been in three projects and two teams. I’ve worked on the site brand change, the project where the look and feel were consolidated like currently is, and now in Host change. My main scope has been related to Frontend and BFF. Although these last months I’ve been participating in tasks related to IaaS, PaaS, and CaaS.

There are a lot of things that I do like to share from this two years. Some good things and some others that can be better. If you read this and plan to join us, I hope that this will serve as a guide to set your expectations in the medium run but also it’s necessary to say that every experience is different and this arises as personal opinion.

The good side

I’m going to start saying what I like most about working here: the people. Because here there is a mix of different cultures and countries which is amazing. I think strongly that people, their culture, and their motivation are the key to the success of any organization. By saying that I don’t mean Experience and Knowledge are not important. In fact, they are strong factors, but not enough to a long-term strategy that is aligned with the rest of the teams. For me, people with an open culture, good practices, motivated to learn and communicate, are the most important. I used to work in an insurance company and in a market research company but I haven’t learned as much there as I have now. I believe that is because of the velocity of changes and for knowing great professionals in LATAM. Next, a list not exhaustive of technologies and practices that I’ve learned or deepened my knowledge:

  • Kanban
  • NodeJs
  • Docker and Orchestrators
  • Jenkins
  • Devops culture
  • Backbone
  • React and ecosystem
  • TDD/BDD
  • Microservices
  • Microfrontend
  • IaaS, PaaS and CaaS

Improvement points

Like always nothing is perfect. We need to improve the communications for better alignment between teams and areas. There is still so much legacy code that does not fit with our architecture, scalability, high availability and so on. In terms of labor benefits, Latam gives air tickets ridiculously cheap, but apply some restrictions and is not extensible for all your family. From projects point of view, I believe that we can change most to Open Source. I would love to see the Community use our code in their organizations, delivering feedbacks and sending Pull Requests.

In case you’re working in Latam Digital or thinking to apply for a job, I believe that is a very good option for personal and professional career development. If you need some extra information or you have a different opinion or something to add, please leave a comment and we can talk about it.