How Travis CI killed the productivity of a 100+ team in 2 hours

tl;dr Travis CI caused a 16-engineer-manday+ loss to my working company, by suddenly switching my working company’s organization from a (non-listed) plan with 20 concurrent job to a plan with limited build time credit (so-call usage based plan).

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The story starts with several strange notification emails, reminding us that there are credit balance issue.

We felt weird since we are using the plan with 20 concurrent job. We have been a happy Travis CI users for years and never saw email like this.

Of course we are also aware of some upcoming change on Travis CI. An email (with subject “Travis CI — Roadmap update and new pricing” , sent on 1st Oct) mentioned

For our Enterprise customers like you, we have been working on a new pricing model that will better connect your usage with the price you pay each…