Infosys’ healthy work-life balance
Roshan Shetty — Head of Life Sciences, Insurance & Healthcare for EMEA Infosys
As Digital Insurance Group we have the privilege to talk to the leading insurers and love to learn from their experience while adding our technological solutions and views. In this series we share the views of some outstanding people in the life and health insurance market. We ask them about how they embrace life& wellbeing as an insurance company and how they look ahead.
This week we talk to Infosys, a global partner for Digital Insurance Group in our aim to improve the lives of millions by improving access to insurance using our digital solutions and services.
Infosys partners with insurers around the globe in providing Consulting and Digital IT services. With over 250.000 employees working across the world, it meant that listening and being listened to is a prerequisite. During the pandemic, Infosys Management took a key role in promoting a healthy work-life balance rather than days filled with back-to-back zooms calls and meetings. Additionally, AXA which is the Health Insurance provider for Infosys, came up with a program for the wellbeing of employees focused on mental health.
Switching gears to Infosys’ clients, Infosys is seeing how insurers and their partners use digital services to diagnose and predict diseases in addition to leveraging data / information to prevent adverse situations.
In DIG’ conversations with clients we see a big difference between using health data for engagement and using it for underwriting purposes. It seems that right now the engagement piece is moving faster, though hearing Roshan, it is only a matter of time before this changes. The amount of data needed to make relevant estimations or suggestions, is huge, especially when you talk to actuaries.
According to Roshan, patients are more demanding now and willing to shop around for their ideal health care experience that is convenient, connected and enables them to better manage their health. According to a survey an overwhelming 83% of patients say that they would like to continue using telehealth services after the pandemic ends. 34% patients are more likely to use wearables and digital health monitors and they are also 103% more willing to share health data. The reluctance towards health data sharing is diminishing.
Roshan is deeply impressed by the way the healthcare industry has grown over the past few years, in the sense that the entire ecosystem is finally open to sharing information where they never did previously. Sharing information was definitely not a common practice and now we see that the entire ecosystem is coming together and sharing information — this is how we were able to develop Covid vaccinations in such a short timeframe. This brings hope that we will see continued collaboration and sharing of data across different entities in the healthcare industry value chain, which will result in improved patient care and experience.
NB Infosys has a Health Assessment and Lifestyle Enrichment (HALE) initiative in place for all employees that helps optimize the triad of employee health, quality of life and work environment.
